ICT APPRENTICESHIP ONLINE ASSESSMENTS
FREQUENTLY ASKED QUESTIONS

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How can I ensure I obtain the best results?

For best results, Mindmill recommend the assessments are completed in a test-like environment. Any possible distractions should be turned off, for example mobile phones, TV, music. Concentration is needed throughout the assessments, so if you are completing it at home or work, ensure other people are aware they should not disturb you until you are finished.

Can I complete practice assessments?

Mindmill have a practice booklet on their website here. Candidates can look through the relevant assessments on the practice booklet to familiarise themselves with the type of questions they will be asked on the day of testing. During the actual test, candidates will also be given practice questions before each assessment to ensure they understand the questions before beginning the timed assessment.

Can individuals cheat on the assessments?

No. The Mindmill Cognitive Assessments have been developed by item generation theory which indicates new questions can appear for every test. There are no right or wrong answers in personality questionnaires; organisations will be looking for different traits depending on the company culture and type of role the candidate is being assessed against. Mindmill Personality questionnaire has inbuilt warning mechanisms to determine results which may have been distorted or faked.

I have a learning difficulty, will this affect my results?

Learning difficulties can affect individuals in different ways, therefore your performance on the assessments will be dependent on your learning difficulty and the assessments which you are required to complete. You can contact Mindmill directly to discuss any concerns you may have before completing an assessment.

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I am having problems logging in with my username and password.

Please note that all usernames and passwords are case-sensitive. If you are continuing to have problems logging in please contact Mindmill directly to confirm your log in details.

Do I need an internet connection to complete the assessment?

Yes, the assessments are online and so you will need internet connection to complete the assessments.

What if the internet connection drops during an assessment?

The system is designed to generate all assessment questions at the beginning of each assessment. If your internet connection drops you can continue with the assessment provided the connection is restored before the end of the assessment. If the connection is not restored, a candidate can log back into the system at a time when there is an active connection and will have an opportunity to begin the assessments from the last fully completed assessment.

Do I have to complete the assessments all at once?

For optimum performance it is advised that all assessments should be completed in one session. This should be carried out under test conditions; a quiet environment with no interruptions. However, if a situation arises where the assessments cannot be fully completed by a candidate, they can log back into the system at another time and continue from the last fully completed assessment.

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What technical requirements do I need to complete the assessments?

To complete the assessments, candidates require a computer which has an internet connection and a modern web browser installed (Internet Explorer 7 or higher, Mozilla FireFox 3 or higher, Google Chrome and Opera 10 or higher or equivalent browsers). Please note that Apple Safari is currently not supported.

Why do I have to complete a retest?

All successful candidate will be retested under supervised conditions to ensure the assessment results were achieved by you.

Do I get my results?

You will receive an email to confirm whether or not you have been successful to progress through to the next stage.

Reasonable Adjustments

If you require any particular adjustments because of a disability, please contact Mindmill. Please note that it is essential that special arrangements concerning any matter are made in advance as retrospective arrangements cannot be made after the test has been completed. You will be asked to provide supporting documentation later in the selection process.

Helpline / Contact Details

If you have any questions or queries about the assessments please contact the Helpdesk at info@mindmill.co.uk at any time or contact the Mindmill Helpline between the hours of 9am and 5pm Monday to Friday on 0845 0755 844.

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